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Training and Development | Express Pros Manchester

Training and Development

Onsite HR Seminars:

training

One of our national trainers can come to your site to deliver these customizable programs:

  • Managing Customer Service to a New Level
  • The Leader’s Role in Creating Fulfilling Jobs: The Three Signs of a Miserable Job
  • Redefining Union Prevention
  • Leading Organizational Excellence by Avoiding the Top 10 Leadership Mistakes
  • The Six Most Dangerous Retention Mistakes Most Companies Are Making
  • “Restoring” Trust in the Workplace While Living in Distrusting Times
  • Diversity – A Peacock in the Land of Penguins
  • Essential Skills for Supervisors and Managers
  • The Top 10 Ways Employers Get Sued and How to Avoid Them
  • Surviving the Four Generations in Today’s Workplace
  • Recognizing and Avoiding the Hazards in the Discipline and Termination Process
  • Harassment in the Workplace: Managing and Investigating Sexual Harassment and How It Affects Your Bottom Line
  • Managing the Performance Appraisal Process
  • Managing Conflict and Change to Enhance Morale and Team Building
  • Maximizing HR’s Stock in a Profit Driven Culture by Meeting Today’s Three Most Critical Objectives
  • Leadership Fundamentals (Multiple Modules)
  • Navigating the Maze of The Fair Labor Standards Act (FLSA)
  • Managing Organizational Change – HR’s Greatest Opportunity in the 21st Century
  • Monday Morning Leadership
  • Would You Like Fries With That? Expanding the Need to Know About Customer Service

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 Articles:

How HR Can Handle the Five Biggest Threats Facing Business – By John D. Roller, SPHR, CEBS

Are you prepared to respond to the top threats facing businesses in our new economic environment? A recent study has found several areas of vulnerability that businesses believe could cripple their operations. – Read More

 Webinars: 

You can let us know if you’d like to be notified of upcoming free webinars; additionally, these webinars are currently available to view on our archives:

staffing in manchester nh

  • Culturetopia: The Ultimate High-Performance Workplace. Presented by Jason Young
  • The Orange Revolution: How One Great Team Can Transform an Entire Organization. Presented by Chester Elton
  • Influence in an Instant: A Leader’s Guide to Working with Others. Presented by Pete Hinojosa
  • The Advantage: How Organizational Health Trumps Everything Else in Business. Presented by Patrick Lencioni
  • Performance and Retention. Presented by Marlene Chism
  • Workplace Morale and Engagement. Presented by Christine Cashen

Plus these locally produced webinars: Social Media, Creating a Positive Work Environment, Leadership Instinct, Performance Management, Customer Service, Creating a Leadership Program, Tough Conversations, Goal Setting, Leading in Turbulent Times, Managing Organizational Change, Monday Morning Leadership, The Sweet Kiss of Revenge (A Discussion of Workplace Retaliation), FMLA, Recognizing & Responding to Harassment/Discrimination Allegations (Monte Farrar), Employee Discipline (Jack Smalley), SUTA, Goal Setting, Developing a High Performance Team, Leading Your Organization in Tough Economic Times: Cost Saving Suggestions to Avoid or Delay Downsizing, Communicating with and Motivating Employees in this Economy, Conflict Management, Motivating and Engaging Your Employees, Getting the Most out of Your Employees, Performance Management Programs webinar.

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HR Help Line:

What is the HR Help Line?
The HR Help Line is a dedicated 800 number that allows your clients and prospects access to Express’s certified HR experts so they can ask general HR questions and request assistance with specific issues. HR Help Line clients will receive an overview of their state/provincial employment laws, a checklist to help audit their internal practices, updates on changes in employment law, and access to HR webinars on a regular basis.

What are some examples of call topics?

  • Discipline and termination issues (some limitations in Canada)
  • Harassment/discrimination complaints
  • Wage and Hour practices (such as classifications, overtime questions, etc)
  • Working with employees with disabilities
  • I9 Compliance
  • Laws regarding social media
  • Requests for sample policies and forms

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EE Handbook development

Employee Handbook Creation

Express has negotiated a discount with two national handbook building companies (one in the U.S. and one in Canada). In addition to these resources being very cost effective, you also have the option to subscribe to ongoing updates to ensure your handbooks are always current.

U.S. Handbook Resource:

The U.S. Handbook Builder, in partnership with Jackson Lewis (one of the nation’s premier labor law firms), is a completely browser-based system, unlike software products that require you to download files on your desktop. With this, you can easily build, access, and update your own handbook from any computer with a browser and an internet connection. Your handbook is then hosted on their secure server and can be made available over the web to employees with real-time updates. In addition, you can pay an annual renewal fee to receive ongoing updates. If you are interested, please contact our office for more information.

 

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Self-paced Computer Training programs

We offer the following web-based computer tutorial training programs free of charge to our clients and candidates: 

  • Microsoft Access 2000 – 2010
  • Microsoft Excel 2000 – 2010
  • Microsoft Internet Explorer 5.0 – 9.0
  • Microsoft Office 2000 – 2003 Integration
  • Microsoft Office XP Integration
  • Microsoft Outlook 2000 – 2010
  • Microsoft PowerPoint 2000 – 2010
  • Microsoft Windows 2000, 7, XP
  • Microsoft Word 2000 – 2010
  • Peachtree Accounting 2003
  • QuickBooks Pro 2000 Tutorial

Learn More